Frequently Asked Questions & Terms of Use
What is DogSense?
DogSense is your go-to assistant for all questions about your dog and its well-being. It helps you make informed, smart decisions, so your pup lives the best life.
Our team has personally vetted expert information on canine nutrition, health and lifestyle through partnerships with great universities, trusted veterinary resources, and industry leaders.
To assist you with making informed decisions, DogSense combines generally available information with data from our partners. We maintain our own database on nutritional research, product sourcing, health trends, veterinary clinics, veterinary specialists, rehab centers, recreational retreats, breed traits, training tips, lifestyle insights, and more.
DogSense also believes that sustainability is important for pets. There are estimated to be over 70 million dogs in the USA. They are part of our human family and share in our lives. So, we strive to identify and suggest the best foods for your furry companion that have high-quality ingredients and are responsibly sourced.
Does DogSense replace the need to ask my vet?
No. DogSense is an AI assistant that strives to help you make informed decisions, but it does not provide medical advice. You should always ask your vet if you are concerned about your dog’s health.
Why get information and insights before I acutely need them?
Get peace of mind from your trusted pet assistant. Make informed decisions. DogSense ensures that you have access to the most current research and professional opinions from leading institutions and practitioners. In a world where there is a lot of misinformation and confusion around so many opinions, DogSense strives to deliver reliable and qualified responses to help you make the best decisions for your pet.
Why is it great to have an account with my dog’s chat history and veterinary records?
By having an account that maintains your chat history and veterinary records for each pet, you have one central source for all your pet issues. This helps you easily manage events during the lifecycle of your dog, from puppy to old age.
Why choose dog food that is healthier?
Just like with human beings, a healthy diet is built on essential nutrients that your pet requires. The balance of these nutrients can change during your pet’s lifetime as your pet ages. The diet may also vary for different breeds. The goal of a healthy diet is to improve your pet’s quality of life and to help ensure a long life. A healthy diet is a cornerstone of a healthy lifestyle, which includes regular physical activity.
What makes some dog food more nutritious than others?
DogSense believes that the nutritional quality of dog food can vary significantly, based on several factors. Below are some of the key elements that we evaluate dog food brands on to identify which are more nutritious than others:
High-Quality Ingredients: One of the most critical factors in determining the nutritional value of dog food is the quality of its ingredients. Avoid foods with excessive fillers, by-products, or low-quality ingredients.
Balanced Macronutrients: Nutrient balance is crucial. A nutritious dog food should contain a balanced ratio of macronutrients, including proteins, fats, and carbohydrates. The specific balance needed can vary based on your dog's age, breed, and activity level. Reputable dog food brands will provide this information on their packaging.
Protein Quality: The source and quality of protein are essential. High-quality dog foods use animal proteins from sources like chicken, beef, or fish. These provide essential amino acids necessary for your dog's health and development. Look for named meat sources on the ingredient list.
Appropriate Fat Content: Healthy fats, such as those from fish oil or chicken fat, provide essential fatty acids that support your dog's skin, coat, and overall health. The right fat content can also vary based on your dog's specific needs.
Essential Nutrients: A nutritious dog food should contain a complete set of essential vitamins and minerals. These nutrients are vital for overall health, growth, and immune system support. Look for foods that meet AAFCO (Association of American Feed Control Officials) guidelines.
Limited Artificial Additives: High-quality dog foods avoid unnecessary artificial additives, such as artificial flavors, colors, and preservatives. These can be harmful to your dog's health.
Digestibility: The best dog foods are highly digestible, meaning that your dog can absorb and utilize the nutrients more efficiently. This reduces the likelihood of digestive issues and ensures that your dog gets the maximum benefit from the food.
Life Stage Appropriateness: Puppies, adults, and seniors have different nutritional needs. Nutritious dog food is formulated to meet the specific requirements of each life stage, including puppy, adult, and senior formulas.
Quality Control and Transparency: Choose dog food brands that have stringent quality control measures in place and are transparent about their sourcing and manufacturing processes.Why choose dog food that is more sustainable?
Why choose more sustainable dog food?
Choosing dog food that is better for the environment is not only a responsible decision but also a crucial step in mitigating the ecological impact of pet ownership. Several compelling reasons support this choice:
Reduced Carbon Footprint: Conventional pet food often contains ingredients sourced from industrial agriculture, which contributes to greenhouse gas emissions. Opting for eco-friendly dog food, made from sustainable and locally sourced ingredients, helps lower the carbon footprint associated with your pet's diet.
Sustainable Ingredients: Environmentally conscious dog foods are crafted to promote ethical and environmentally friendly practices, reducing the strain on ecosystems and wildlife.
Lower Resource Consumption: The production of conventional pet food consumes vast amounts of water, land, and energy. Eco-friendly alternatives often employ more efficient and eco-conscious manufacturing processes, reducing the strain on these precious resources.
Reduced Food Waste: High-quality, nutritionally balanced dog food often results in less food waste. This not only saves you money but also helps reduce the environmental impact of food disposal and landfills.
Supporting Ethical Brands: Choosing eco-friendly dog food supports companies that prioritize sustainable practices, animal welfare, and responsible sourcing. By opting for such brands, you encourage others to follow suit, creating a ripple effect throughout the pet food industry.
Healthier Pets: Many eco-friendly dog foods are crafted with a focus on natural ingredients and essential nutrients. This can lead to healthier, happier pets, reducing the need for extensive medical treatments and their associated environmental costs.
What factors make a brand sustainable?
DogSense looks at several sustainability factors, including:
Geographical Sourcing: We look for brands that prioritize responsible ingredient sourcing. They should use locally-sourced ingredients whenever possible, as this reduces the carbon footprint associated with transportation and supports local economies.
Sustainable Protein Sources: Brands that incorporate sustainable protein sources are important. Some use plant-based proteins, such as legumes and peas, which have a lower environmental impact than traditional animal proteins. Others may use responsibly raised, organic, or grass-fed meat options
Organic and Non-GMO: Brands that offer organic and non-GMO (genetically modified organism) dog food options demonstrate a commitment to eco-friendly and healthy ingredients. These foods typically contain fewer pesticides and synthetic additives.
Transparency and Certifications: We believe that sustainable dog food brands should be transparent about their sourcing and production methods. We look for certifications from organizations like the Non-GMO Project, the USDA Organic label, or the Global Animal Partnership (GAP) certification to ensure their commitment to sustainable practices.
Minimal Processing: Dog food brands that use minimal processing techniques mean that their food retains more of the natural nutritional value of the ingredients while minimizing energy and resource consumption during manufacturing.
Reduced Packaging Waste: Sustainable dog food brands may also focus on eco-friendly packaging. We look for those that use recyclable or biodegradable materials and consider the overall impact on waste reduction.
Local and Independent Companies: Smaller, local, and independent pet food companies often have a smaller carbon footprint compared to large, multinational corporations. Supporting such brands can promote sustainability and local economic growth.
Animal Welfare: Sustainable brands should prioritize animal welfare and source their animal proteins from farms that adhere to humane treatment practices and support animal welfare organizations.
Low Food Waste: Brands that produce dog food with a focus on nutrition can lead to less food waste because your pet requires smaller portions to meet their nutritional needs. This reduces the overall environmental impact.
Terms of Use & Privacy Policy
Terms of Use
1. Validity, Changes to the Terms of Use
1.1 The offer for which you register is an offer of Rematch Ventures, Inc., 12 Sidney Lanier Lane, Greenwich, CT 06831 ("Rematch"). Rematch provides the offer / services to you on the basis of these Terms of Use (TOU). By registering and/or using the services, you agree to be bound by these Terms of Use. Any conflicting conditions, extensions or restrictions on your part are hereby expressly rejected. Rematch is entitled to commission third parties with the provision of parts or the entire offer. In this case, these Terms of Use shall also apply.
1.2 Rematch is entitled to change these TOU without giving reasons. In this case, Rematch will notify you of any changes to the TOU. The amendments shall be deemed accepted by you if you:
a) do not object to the changes in writing or in text form, e.g. by e-mail to team@rematch.earth, within a period of six weeks from the announcement, or
b) as soon as you continue to use the service after notification - even in case of a prior objection. Rematch undertakes to expressly inform you upon notification of amended TOU that the circumstances mentioned above under a) and b) will result in your acceptance of the amended TOU. Rematch may inform you about changes to these TOU or other matters by e-mail or also by Rematch publishing corresponding notices or links on its internet pages.
1.3 The Terms of Use for companies using the application for product tests and for promotional communication are regulated separately.
2. Eligibility, Requirements, Legal Declarations
2.1 Only natural persons of full legal capacity or young persons over 18 years of age are eligible to participate, provided that the required consent of their legal representatives has been obtained. Rematch is expressly not aimed at children and young people under this age limit. With your registration, you declare that you meet the above participation requirements.
2.2 With regard to the required as well as voluntary data to be entered in the course of registration, you are obligated to provide truthful, accurate, current and complete information as specified in the registration form and to keep your data in the member account current and correct at all times. Each user may create only one account. After successful registration you will receive a password and a name for your account. Your member account is not transferable or inheritable. Each user is only permitted to access or use the services with their own account, not that of a third party.
2.3 There is no right to registration. Rematch is entitled to refuse the admission to use the services without giving a reason.
2.4 By registering, you agree to use the services of Rematch exclusively for your own private or business purposes, a commercial use in the sense of a resale of functionalities, services or evaluations or any other marketing of knowledge gained through Rematch is strictly prohibited.
2.5 Legal declarations (e.g. confirmation e-mail, changes to the TOU or privacy policy) can be sent to you by e-mail. In particular, these shall be deemed to have been received if they are retrievable in your mailbox in the Rematch Services under normal circumstances.
2.6 Rematch expressly reserves the right to change, supplement, delete or temporarily or permanently discontinue the offered services in whole or in part. Insofar as subscribed fee-based services are substantially affected by this, an appropriate pro rata refund of amounts paid will be made.
3. Cancellation, Deletion, Termination & Blocking of the Member Account
3.1 You may delete your Member Account (account) at any time for any reason whatsoever. Rematch is entitled to the same right. Rematch will then delete your account including any registration data provided. According to the purpose of Rematch, the contributions created by users will remain on Rematch, but your member name, if applicable also in other services or in relation to other content, will either be replaced by an appropriate placeholder or marked as deleted. You may also contact Rematch for deletion of such contributions at any time if you have a legitimate interest.
3.2 Rematch may, in its sole discretion and for any reason, including without notice to you, suspend, block, terminate and delete your password, your account, your posted Content and any other use of the Services by you. This applies in particular if you have not used the Rematch Services for a longer period of time or if Rematch must assume that you violate these TOU or do not comply with essential basic ideas of the TOU.
3.3 Contracts for additional services. In some cases, users may participate in product testing under additional contractual obligations. Such obligations remain unaffected by the aforementioned possibility of termination by the User. In this respect, only the account termination options regulated therein shall apply.
4. Cancellation Policy
If you are a consumer in the sense of the legal regulations, you are entitled to the following right of revocation with regard to the Rematch Service as such as well as additional services or modules which you have ordered or activated when using Rematch.
4.1 Right of cancellation of a contract. You may cancel any contractual relationship in writing (e.g. letter, e-mail) within two weeks for any reason. The period begins after we receive the request in text form, but not before ending the contract and also not before the fulfillment of our duty to notify any parties. The timely cancellation is sufficient to comply with the cancellation period. Send a cancellation by email to: team@rematch.earth.
4.2 Consequences in the event of cancellation. The services received by both parties shall be discontinued and any benefits received (e.g. test products) shall be returned. You must inform us, if you are unable to return a product received in whole or in part.
4.3 Expiration of the cancellation right. A right of cancellation expires prematurely if a contract has been completely fulfilled by both parties at your express request, before you exercise your right of cancellation.
5. General Obligations of the User
5.1 The Rematch application is based on the idea of participation in opinion-forming processes. This presupposes that the opinions expressed by you, e.g. in the context of contributions or content, such as product test applications, test reports, surveys, votes or the like, are your actual opinion or that the reasons given are actually correct. You acknowledge this as a basic principle, as you would expect it from other users at Rematch.
5.2 You must ensure that your account is only used by yourself. For this purpose you must keep your password secret. You are responsible for ensuring that third parties do not obtain knowledge of your password. You must immediately notify Rematch of any misuse of your password or member account or any other breach of security in connection therewith. You shall be liable for any misuse of your Member Account caused by your negligence.
5.3 Participation in Rematch requires a certain infrastructure (e.g. computer, internet connection, mobile phone connection), the procurement and costs of which are your responsibility.
5.4 You agree to refrain from actions that impair or may impair the integrity or functionality of the services provided by Rematch or the servers and networks connected to them (e.g. by software or scripts). This applies in particular to the use of robots, spiders, scrapers or similar technologies for the automated retrieval of content or data. It is also prohibited to modify areas of the website or application not made available to you by Rematch for this purpose, including areas of other users, or to distribute information, data and evaluations contained therein. You undertake not to access the offers/services in any other way than via the user interface provided by Rematch.
5.5 You agree not to use, reproduce, duplicate, copy, sell, exchange or resell the offers/services for any purpose, in particular for commercial purposes.
6. Responsibility, Prohibited Content and Conduct
6.1 You are solely responsible for all data, text, information, messages, software, music, photographs, graphics, videos, links or other materials ("Content"), whether self-created or taken from third parties, that you post, publish, distribute or otherwise transmit using or through Rematch. You warrant to Rematch that you own all necessary rights with respect to the Content for which you use Rematch to store, publish and/or transmit it and that it does not infringe any third party rights of any kind, any statutory provisions or the rules of these TOU, in particular the rules set forth in Section 6.3. If you yourself are not the owner of the rights to any content entered by you, you warrant that you have effectively obtained all necessary rights, permissions, consents and the like. In the event that you breach these warranties or any of them, you release us from any liability to third parties pursuant to Section 12 and indemnify us to the fullest extent.
6.2 Rematch generally does not acquire any rights or ownership in any Content originating from you or any other User, including any contributions or Content created. However, the user expressly permits Rematch to use all content posted by him/her on Rematch within the scope of the services and functionalities offered, even beyond his/her membership. Rematch does not control these contents in principle and therefore does not assume any warranty for the Content, including its correctness, legality and quality. However, Rematch is entitled to block, delete or, if necessary, publish at another place within the offer any Content made accessible via the offer at any time in its sole discretion, in particular upon obtaining knowledge that Content or its use on Rematch violates applicable law or the TOU.
6.3 You warrant that your use of Rematch and the offered services as well as the contents used by you do not violate any legal prohibitions, morality or the rights of third parties. In particular, in the context of the use of the Rematch services, you may not:
-store, publish or transmit any content that is personally or economically damaging, threatening, abusive, harassing, abusive, defamatory, vulgar, obscene, hateful, racist, pornographic, glorifies violence, is harmful to minors or otherwise violates any applicable law or is objectionable in Rematch's reasonable judgment.
-store, publish and/or transmit contents which infringe third party rights, in particular patents, trademarks, utility models, copyrights, ancillary copyrights, trade secrets, know-how, personal rights or property rights or which you are not entitled to pass on.
-store, post and/or transmit any content that contains viruses or files or programs designed or capable of interrupting, destroying or limiting the functionality of any software or hardware or telecommunications equipment.
-impersonate any other person or entity on the Rematch services.
-store, post and/or transmit advertising, promotional material, junk or bulk e-mail ("spam"), chain letters, pyramid schemes or other commercial communications without Rematch's express prior written permission.
-collect, store or transmit personal data about other users, unless those concerned have given their consent to do so.
6.4 If you notice that content of other users violates the TOU or legal provisions, please notify us at the e-mail team@rematch.earth. Please also provide us with the identification data of the person who, in your opinion, does not comply with the rules, together with the content in question or a description and any other useful or necessary information.
7. User Content
7.1 The following transfer of rights are intended to enable Rematch to use and manage the application. Anyone who has added, uploaded or posted content in the Rematch application grants Rematch, free of charge, the simple right, unlimited in time and space, to make this content permanently publicly accessible within the framework of the operation of the application. The content may thereafter be used (in particular stored, processed or made publicly accessible), e.g. also beyond your account, within the framework of the offered services and functionalities. This also includes the right to adapt the content to technical requirements and possibilities of the used media/playback devices (e.g. scaling of the display, cropping without changing the message of the content, conversion into other formats).
7.2 Rematch is entitled to transfer the granted right of use in the context of the transfer of the Rematch application to third parties for the continuation of this application. This does not imply any obligation for Rematch or the third party to exercise the right.
7.3 You warrant to Rematch that you own all necessary rights with respect to the content for which you use the application for storage, publication, making available to the public and/or transmission. If you are not the owner of the rights to any content you submit, you warrant that you have effectively obtained all necessary rights, permissions, consents and the like. In the event that you breach these warranties or any of them, you will be liable to us for any damages incurred, including the necessary costs of our legal defense.
7.4 You grant Rematch permission, in particular, to include your user name and content in internal search functions for the purpose of optimizing the Rematch services and to produce reduced-size images (thumbnails) of photo and videos and to use them in the Rematch Community Services for an unlimited period of time.
7.5 You grant Rematch the right to further exploit Content of the Rematch application in other media.
7.6 Rematch is further entitled to make the Content of the Rematch application publicly available on other domain addresses operated by Rematch, on social media channels used by Rematch and on mobile applications as well as in connection with Rematch or Rematch on third-party websites.
8. Data Protection
Data protection is of particular importance to Rematch. The corresponding principles and regulations can be found in our Privacy Policy which is part of the TOU.
9. Virtual Domiciliary Rights
9.1 Rematch reserves the right to exercise its virtual domiciliary rights at any time. Therefore, in case of violations of the rules, contributions, links and other contents can be moved to other places in the application, moderated and, for the purpose of compliance with these TOU and for the protection of the rights of third parties (marked as edited by Rematch), supplemented or deleted in whole or in part, according to Rematch's discretion, even without prior information of the author. Such measures may be combined with warnings or exclusion from Rematch services. If we refrain from taking such measures, this does not mean that we generally refrain from taking such measures.
9.2 We cannot decide legal disputes between users or with regard to third parties. Rematch is entitled to block contributions or other content in case of doubt until a final binding judicial clarification or an agreement with affected parties is proven or otherwise it is ensured in Rematch's opinion that Rematch is released from any liability and responsibility regarding the publication by potentially injured parties.
10. Disclaimer of Warranty, Third Party Content
10.1 Rematch offers its Service subject to the right to modify, interrupt or discontinue it in whole or in part at any time. Rematch does not warrant to you or to any other person that the Service will be uninterrupted, secure or error-free at all times. Your use is at your own risk. This applies in particular to the use of content offered through Rematch, especially by other users. Rematch also does not warrant that the hardware and software used for the offer will work error-free at all times or that any errors in the hardware or software will be corrected, and assumes no liability for damages resulting from the use or inability to use the Rematch services, including loss of data or its integrity. You are solely responsible for any damage to your computer system, or other technical equipment used for the use, for the loss of data or for any other damage and also for any damage to third parties caused by you in this context.
10.2 Rematch provides an application for expressions of opinion, ratings and surveys of its users. Therefore, Rematch does not assume any warranty and does not give any assurance regarding the correctness and reliability of the information, evaluations and functionalities available within the scope of the offer, since these are significantly based on and dependent on the behavior and information of the users.
10.3 Our offer or user content may contain references (links) to websites and services of third parties. The respective provider or operator is primarily responsible for the content of the linked pages, for Rematch they represent third-party content. Please notify us at team@rematch.earth if you are of the opinion that linked offers contain illegal or otherwise questionable content.
10.4 The respective provider is responsible for the content of advertisements, as well as for the content of the advertised website.
11. Liability and Limitation of Liability
Rematch shall only be liable for damages of an account holder as a result of the use of the application to the following extent:
11.1 Rematch shall be liable in case of intentional or gross negligence by Rematch, its legal representatives and vicarious agents.
11.2 Rematch shall only be liable for negligence if an essential contractual obligation is breached. Material contractual obligations are those, the violation of which endangers the purpose of the contract, because the account holder is thereby deprived of rights or such rights are limited, which Rematch is to grant to the account holder according to the content and purpose of the contract. The liability for the breach of such a material contractual obligation shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract.
11.3 Any further legal limitations of liability in favor of Rematch shall remain unaffected.
11.4 Claims based on a warranty, injury to life, body, health and under the Product Liability Act as well as based on other mandatory liability provisions shall remain unaffected.
11.5 To the extent that Rematch's liability is limited or excluded under the above provisions, this shall also apply to the personal liability of Rematch's legal representatives, employees and vicarious agents.
11.6 Rematch reserves the right to consider contributory negligence of the customer in the calculation of damages. A contributory negligence may exist in particular if and insofar as the customer has not complied with its duty to secure data, in particular to secure and keep secret its password.
12. Indemnification by the User
If Rematch, a company affiliated with Rematch as well as the employees, workers, representatives, shareholders and vicarious agents of Rematch and/or of companies affiliated with Rematch in connection with the use of the Offer should act contrary to the provisions of these TOU, in particular the warranties in section 6.1 and the contents posted by you, you shall indemnify and hold harmless Rematch, Rematch affiliated companies as well as the employees, representatives, partners and vicarious agents of Rematch and/or Rematch affiliated companies from any and all claims or demands, irrespective of their legal basis, upon first request. This also includes reasonable attorney's fees and court costs.
13. Trademarks and Other Property Rights of Rematch
You acknowledge that all rights to the Rematch offer and services offered thereon and the corresponding labeling, including any trademark, patent, copyright and license rights or other rights or comparable legal positions in relation to you are exclusively vested in Rematch and will not use them or remove any references to Rematch's ownership of rights without Rematch's prior express consent. In particular, you may not use the trademark "Rematch", copy, distribute, sell, transfer, or otherwise exploit, modify, create derivative works of, or attempt to obtain source code for any Software or any portion thereof. For the avoidance of doubt, the foregoing does not apply to your own content that you post on our site or to such content of other users, nor does it limit any legal rights you may have. However, you will equally respect the rights of the respective other entitled parties to their content.
14. Integration of Advertising
Rematch places advertising banners or other forms of advertising itself or through external service providers. The User expressly agrees that advertising, in particular also in the environment of the contents uploaded by him, may take place, if necessary also before, within and after these (e.g. in videos via pre- and/or end-credits advertising).
15. Applicable Law, Place of Jurisdiction, Miscellaneous
15.1 The law of the United States of America shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
15.2 To the extent permitted by law, the place of jurisdiction shall be Connecticut, USA.
15.3 Should individual provisions of these TOU be or become invalid in whole or in part, the rest of the TOU shall remain valid. If the user is not a consumer, the parties shall replace the invalid provision with a valid provision that corresponds as closely as possible to the economic purpose of the invalid provision. The same shall apply in the event of a loophole.
15.4 The TOU are exclusively available in the English language and are not stored separately by Rematch upon conclusion of the contract.
Privacy Policy
Responsible office:
Rematch Ventures, Inc.
12 Sidney Lanier Lane
Greenwich, CT 06831
1. Basic Information on Data Processing
We process users' personal data only in compliance with the relevant data protection regulations. This means that user data will only be processed if we have legal permission to do so.
2. Purposes of Processing
We store, process and use collected personal data, registration data and posted contributions and content for the most comprehensive and smooth operation of the website and applications, including the maintenance of your account.
3. Security Measures
We take organizational, contractual and technical security measures in accordance with the state of the art to ensure that the provisions of data protection laws are complied with and thus to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. The security measures include in particular the encrypted transmission of data between your browser and our server.
4. Deletion or Blocking of Data
We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as stipulated by the various storage periods provided for by law. After the respective purpose has ceased to exist or these periods have expired, the corresponding data will be routinely blocked or deleted in accordance with the statutory provisions.
5. Transfer of Data to Third Parties and Third-Party Providers
Data is only passed on to third parties within the framework of legal requirements. We only pass on user data to third parties if this is necessary for contractual purposes or on the basis of legitimate interests. We use service providers to provide our services. In this regard, we take appropriate legal precautions as well as corresponding technical and organizational measures to ensure the protection of your data in accordance with the relevant legal regulations.
6. Collection of Access Data and Log Files
We collect data about each access to the server on which this service is located (so-called server log files). The access data includes the name of the accessed website, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
Log file information is stored for security reasons (e.g. for the clarification of abuse or fraud) for a maximum of 30 days and then deleted. Data whose further storage is necessary for evidentiary purposes is exempt from deletion until the final clarification of the respective incident.
The processing is carried out in accordance with Art. 6 para. 1 lit. f. GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. A transfer or other use of the data does not take place. However, we reserve the right to check the server log files retrospectively should concrete indications point to illegal use.
7. User Account
We process username and email address, which are necessary to create an account. In addition, data that are entered independently by the user but are stored by us only to be able to present the offer of the website, this includes all contributions (posts) of the user, an avatar and header images, as well as address information or other information that the user provides voluntarily, for the purpose of fulfilling our contractual obligations and services.
In the context of registration and renewed registrations as well as use of our online services, we store the IP address and the time of the respective user action. The storage is based on our legitimate interests, as well as the user's protection against misuse and other unauthorized use. In principle, this data is not passed on to third parties, unless it is necessary for the pursuit of our claims or there is a legal obligation to do so in accordance with GDPR.
The following data may be processed by us if you register as a user in our application:
User Name
E-mail address
Address data:
Street
House number
Postal code
City
Country
Photo, avatar, profile header image
First name
Last name
Interests (User Profile)
Third party information
Provider name (e.g. social login, SSO)
Provider specific identifier
Account URL
Provider specific information
Membership number / customer number
Password (hash)
Company information (if applicable)
Name
Company name
Contact address (street, postal code, city, country)
Language / language setting
8. Comments and User-Generated Content Contributions
If users leave comments or other content contributions, then this is only possible with an account, the data will all be tied to the user profile and will be publicly displayed on the website. If a contribution is to be deleted, then the user can contact us at any time at: team@rematch.earth, the contribution will then be deleted as quickly as possible, provided that there are no legal reasons against it.
After termination of the membership, your username and, as far as technically possible, all data that allow a conclusion to your person will be removed from the entry, unless the further processing is necessary for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims. To delete his account, the user clicks on the account delete button in the profile. Subsequently, the user receives an e-mail with a confirmation link (or code). After confirmation by clicking the link (entering the code), the account will be marked as deleted, the avatar and header image will be removed and all personal data will be pseudonymized or deleted as far as technically possible. The username and e-mail will be pseudonymized. A hash procedure is used to pseudonymize the username and email. Likewise, all content saved as a draft will be deleted.
The deletion of the account or the pseudonymization refers to all services provided by us in connection with the application operation.
9. Cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie.
In some cases, the cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the execution of the contract or in accordance with Art. 6 para. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.
9.1 Session Cookies
We use "session cookies", which are only stored for the duration of the current visit to our online presence (e.g. in order to be able to store your login status and thus enable the use of our online offer at all). In a session cookie, a randomly generated unique identification number is stored, a so-called session ID. In addition, a cookie contains information about its origin and the storage period. These cookies cannot store any other data. Session cookies are deleted when you have finished using our online offer and log out, for example, or according to the browser settings.
9.2 Cookies for Reach Measurement and Website Improvement
We use on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. GDPR), the following cookies for range measurement and usage analysis for website improvement:
Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by the users is usually processed on a Google server in the USA and stored there.
Google is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google will use this information on our behalf for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. In doing so, pseudonymous usage profiles of the users can be created from the processed data.
We only use Google Analytics with IP anonymization activated. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by the user's browser is not merged with other data from Google. Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent the collection of the data generated by the cookie and related to their use of the online offer to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
For more information on data usage by Google, settings and opt-out options, please visit the Google websites: https://policies.google.com/technologies/partner-sites ("Data usage by Google when you use our partners' websites or apps"), http://www.google.com/policies/technologies/ads ("Data usage for advertising purposes"), https://myadcenter.google.com/personalizationoff?sasb=true&ref=ad-settings ("Manage information Google uses to show you ads").
The information generated by the cookie about your use of this online offer is stored on our server and is not passed on to third parties.
You do not want to participate in reach measurement and analysis?
You can further object to the use of cookies used for reach measurement and advertising purposes via the Network Advertising Initiative opt-out page (http://optout.networkadvertising.org/) and additionally the US website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/) here.
You can also prevent the storage of cookies used for profiling by making the appropriate settings in your browser software. Information on this can be found in the help function of your browser.
9.3 Advertising Cookies
We use advertising cookies on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. GDPR)
Google Conversion Tracking
The Google marketing services we use include, among others, the online advertising program "Google AdWords". In the case of Google AdWords, each AdWords customer receives a different "conversion cookie". Cookies can therefore not be tracked across the websites of AdWords customers. The information obtained using the cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking. The AdWords customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
We may integrate our own or third-party advertisements based on the Google marketing service "DoubleClick". DoubleClick uses cookies to enable Google and its partner websites to serve ads based on users' visits to this website or other websites on the Internet.
For more information about Google's use of data for marketing purposes, please visit the overview page: https://www.google.com/policies/technologies/ads, Google's privacy policy is available at https://www.google.com/policies/privacy.
If you wish to object to interest-based advertising by Google marketing services, you can use the settings and opt-out options provided by Google: http://www.google.com/ads/preferences.
10. Protection Against Misuse
Google reCAPTCHA
On this website, we also use the reCAPTCHA function of Google LLC, 1600 Amphitheatre Park-way, Mountain View, CA 94043, USA ("Google"). This function is primarily used to distinguish whether an entry is made by a natural person or is misused by machine and automated processing. We use the service based on our legitimate interests pursuant to Art. 6 para. 1 lit. f. GDPR in the security and prevention of misuse of our offer. The service includes the sending of the IP address and possibly other data required by Google for the service reCAPTCHA to Google and is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in determining the individual willfulness of actions on the Internet and the prevention of abuse and spam.
Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.
Further information on Google reCAPTCHA and Google's privacy policy can be found at: https://www.google.com/intl/de/policies/privacy/.
11. Social Media Plugins
We offer you the option of using so-called "social media buttons" on our website. To protect your data, we rely on the "Shariff" solution for implementation. This means that these buttons are only integrated on the website as a graphic that contains a link to the corresponding website of the button provider. By clicking on the graphic, you are thus redirected to the services of the respective provider. Only then will your data be sent to the respective providers. Unless you click on the graphic, no exchange of any kind takes place between you and the providers of the social media buttons. Information about the collection and use of your data in the social networks can be found in the respective terms of use of the corresponding providers.
We have integrated the social media buttons of the following companies on our website:
Meta Platforms, Inc (1601 S. California Ave - Palo Alto - CA 94304 - USA).
X Corporation (795 Folsom St. - Suite 600 - San Francisco - CA 94107 - USA)
Google Plus/Google Inc. (1600 Amphitheatre Parkway - Mountain View - CA 94043 - USA)
WhatsApp Ireland Limited (4 Grand Canal Square- Grand Canal Harbour - Dublin 2 - Ireland)
Pinterest Europe Ltd (Palmerston House - 2nd Floor - Fenian Street - Dublin 2 - Ireland)
LinkedIn Corporation (2029 Stierlin Court - Mountain View - CA 94043 - USA)
12. Social Login
12.1 Meta Platforms / Facebook account
The offer supports the possibility to log in with Facebook. Users registered on Facebook can therefore use the "Login/Register" function with Facebook on our website to use their login data there to log in to our website without having to register with us, i.e. without having to enter the data required for registration on our website. To enable this function, the terms of use and privacy policy must be accepted during registration or each login. When the Facebook login function is used on our website, Facebook provides us with information about the user. This provision of information is initiated by the fact that after activating the Facebook login function on our site, the user is redirected to facebook.com and asked by Facebook for permission to access certain information (public profile, email address, photo), the public profile and the email address are necessary for registration, other information can also be deselected if requested. If permission is granted by the user, Facebook transmits this information to us. Now a data matching by us takes place, i.e. we store only the data that we would regularly collect from you in the context of registration on our site to provide our telemedia service. In addition, the Like status and the Facebook ID transmitted by Facebook are stored. Of course, the link can be reversed at any time. To do so, the user must revoke the corresponding access rights at Facebook.
The storage and processing of all aforementioned data transmitted by Facebook to the platform for linking the user account with the Facebook user account can be objected to at any time with effect for the future, e.g. by e-mail to team@rematch.earth.
Further information on the settings options for data protection on Facebook and the related privacy rights can be viewed on Facebook at https://www.facebook.com/about/privacy.
12.2 Google+
The offer supports the possibility to log in with a Google+ account. Users registered with Google + can therefore use the "Sign in with Google" function on our website to use their login data there to log in to our website without having to register with us, i.e. without having to enter the data required for registration on our website. To enable this function, the terms of use and privacy policy must be accepted during registration or each login. When the Log In with Google function is used on our website, Google provides us with information about the user.
This provision of information is initiated by the fact that after using the function Log in with Google on our site, the user is redirected to google.com and is asked by Google for permission to access certain information (retrieve email address and general profile information). If permission is granted, Google transmits this information to us. Now a data matching by us takes place, i.e. we store only the data that we would regularly collect from the user in the context of registration on our site to provide our service. Of course, the links can be reversed at any time. To do this, the user must withdraw the corresponding access rights on Google+.
The storage and processing of all aforementioned data transmitted by Google+ to the platform for linking the user account with the Google+ user account can be objected to at any time with effect for the future, e.g. by e-mail to team@rematch.earth.
13. Newsletter
With the following information, we inform you about the content of our newsletter as well as the registration, dispatch and statistical evaluation procedure and your rights of objection. Newsletter content: We send newsletters, emails and other electronic notifications with promotional information (hereinafter "newsletter") only with the consent of the recipients. Double opt-in and logging: Registration for our newsletter is carried out in a so-called double opt-in process. This means that after registration you will receive an e-mail in which you are asked to confirm your registration. This confirmation is necessary so that no one can register with other e-mail addresses. The registrations for the newsletter are logged in order to be able to prove the registration process according to the legal requirements. This includes the storage of the registration and confirmation time, as well as the IP address.
Sending the e-mail newsletter to existing customers
If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you e-mail offers for similar goods or services to those already purchased from our range. In this respect, the data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising in accordance with Art. 6 Para. 1 lit. f GDPR. If you have initially objected to the use of your e-mail address for this purpose, no e-mails will be sent by us. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by notifying the responsible person named at the beginning. For this, you will only incur transmission costs according to the prime rates. After receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately.
Cancellation / termination of the newsletter
You can cancel the receipt of our newsletter at any time, i.e. revoke your consent. This will simultaneously terminate your consents to receive it by the sending service provider. You will find a link to cancel the newsletter at the end of each newsletter. In addition, you can view the notifications in your profile settings and unsubscribe from the newsletter accordingly here.
14. Integration of Third-Party Services and Content
In order to make our offer attractive, it is possible that, in accordance with our terms of use, third-party content (e.g. videos) is integrated into posts by us or by users. The content may be embedded via so-called plugins, iframes or similar technical means. When executing the respective content, data, such as your IP address, may be transmitted to the respective service. The following services can be embedded on our platform:
Google Maps
When using Google Maps, Google also collects, processes and uses data about the use of the map functions by visitors. You can find more information about data processing by Google in the Google privacy policy (https://policies.google.com/privacy). There you can also change your personal privacy settings in the Privacy Center.
YouTube Videos
The operator of the plugins for embedded YouTube videos is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells Youtube which pages you are visiting. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. You can prevent this by logging out of your Youtube account beforehand.
If a Youtube video is started, the provider uses cookies that collect information about user behavior.
If you have deactivated the storage of cookies for the Google Ad program, you will not have to deal with such cookies when watching Youtube videos. However, Youtube also stores non-personal usage information in other cookies. If you would like to prevent this, you must block the storage of cookies in the browser.
For more information on data protection at "Youtube", please refer to the provider's privacy policy at: https://policies.google.com/privacy.
15. Your Rights to Information, Correction, Blocking, Deletion and Objection.
You have the right to obtain information about your personal data stored by us at any time. Likewise, you have the right to correction, blocking or, apart from the mandatory data storage for business processing, deletion of your personal data. To do so, please contact our data protection officer or our service team at: team@rematch.earth
To ensure that a block on data can be taken into account at any time, this data must be kept in a blocking file for control purposes. You can also request that the data be deleted, unless there is a legal archiving obligation. If such an obligation exists, we will block your data upon request.
You can make changes or revoke consent by notifying us accordingly with effect for the future.
16. Modification of Our Privacy Policy
We reserve the right to occasionally adapt this data protection declaration so that it always complies with the current legal requirements or in order to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection statement will then apply to your next visit. Questions for the data protection officer:
If you have any questions about data protection, please send us an e-mail or contact our data protection officer directly:
team@rematch.earth